You will need one or more test orders to set up FarApp's order sync. These order(s) will be retrieved from your marketplace/cart and posted to NetSuite manually to ensure the sync works as expected. Please ensure the following requirements are met when preparing your test orders.
- Test order contains tax.
You can ignore this if you are not required to collect tax in any jurisdictions or you sell only on marketplaces that remit tax on your behalf.
- The customer on your test order does not exist in NetSuite.
If you will be using a fixed customer record in NetSuite, this requirement can be ignored. For more information on fixed customers see https://support.farapp.com/hc/en-us/articles/360035006313
- All item(s) on your test order exist in NetSuite and have SKUs that match exactly with a 1 to 1 relationship. By default, FarApp uses the Item Name/Number field (field id: itemId) as the SKU field on your item records in NetSuite.
- These items must also have quantity available at one or more locations in NetSuite so the test order can be fulfilled.
FarApp can use your same test order to confirm the refund sync between NetSuite and your marketplace/cart works as expected. If you will be setting up refund sync, please be prepared to refund the test order once it has been fulfilled.
For information on how to create a test order for a specific marketplace/cart please see https://farapp.zendesk.com/hc/en-us/articles/360041772854