Shopify can email the customer with a preset email when the customer is refunded or the order is canceled. The email templates are stored in Shopify, but the request to trigger the email is sent by FarApp. The requests are part of the cancellation request or refund request sent to Shopify.
If you have configured Cancel and/or Refund email templates in Shopify and are not seeing them triggered when a refund or cancellation is synced, please open a support ticket and request that the feature be enabled.
Comments
0 comments
Please sign in to leave a comment.