Step 10 - Setting Up Refund Sync Without Settlement Report Sync for Amazon

 

If you have set up Settlement Report processing for Amazon following the steps in the section above, you do not need to set up a dedicated Refund Sync for Amazon. You will notice that refund data syncs with the rest of Amazon's settlement data.

If you would like to forego a full settlement data sync, you can set up a sync just for refunds. Please read the following to learn about how Amazon handles refunds for different types of orders and how to test and enable your Refund Sync.

The Refund and Return Process for FBA Orders

  1. Amazon handles the return of the inventory and restocks items where appropriate.
  2. FarApp can then sync the details of the refund back to NetSuite. We can do this as either a normal refund sync which can be configured here, https://app.farapp.com/settings#/marketplace_cart_settings/refund_sync, or as part of the weekly or biweekly settlement report process (see section above). Amazon only releases refund data to us at the same time it generates settlement report data, so FarApp has to wait to sync refund data to NetSuite until Amazon release the refund data when it generates its weekly or biweekly settlement report.

The Refund and Return Process for MFN Orders

  1. You manually create a return authorization in NetSuite.
  2. Once you receive the returned item, you create an item receipt in NetSuite. This returns the item to the correct inventory location.
  3. You process the refund in Amazon.
  4. FarApp can then sync the details of the refund back to NetSuite. We can do this as either a normal refund sync which can be configured here, https://app.farapp.com/settings#/marketplace_cart_settings/refund_sync, or as part of the weekly or biweekly settlement report process (see section above). Amazon only releases refund data to us at the same time it generates settlement report data, so FarApp has to wait to sync refund data to NetSuite until Amazon release the refund data when it generates its weekly or biweekly settlement report.

Our engineers are planning to implement functionality in 2017 to allow you to process the refund in NetSuite so we can sync the data about it back to Amazon, but as of now refunds only sync from Amazon to NetSuite, which is why the Refund Settings page only includes a section title "Outgoing Refund Settings (Amazon to NetSuite)."
For MFN orders, FarApp cannot automate steps 1 and 2 because we have no way of knowing when you received the returned merchandise or in what condition it was in, so that is why you need to manually enter that information into NetSuite.

Setting Up Refund Sync for both FBA and MFN Orders

Please fill out the desired settings here: https://app.farapp.com/settings#/marketplace_cart_settings/refund_sync Most customers leave the positive and negative refund adjustment fields blank (if they are required, that will be discovered in later steps). Most customers fill out their settings like this image:

After you have filled out these settings, please contact FarApp by opening a support ticket and supplying an order that has been refunded in Amazon for which settlement data already exists. Please also state that you would like to sync refunds on their own and not part of full Settlement Report processing. Our operations team will assist you by test posting the refund data to NetSuite for you. Once you confirm that the refund appears as expected in your NetSuite, you can turn on your Refund Sync in your dashboard here: https://app.farapp.com/storefronts/Amazon/default/edit

You can monitor your refunds in FarApp using this screen: https://app.farapp.com/othertransactions Be sure to select either Amazon or NetSuite as your source channel as appropriate and also select the appropriate transaction type. FBA Orders that posted as Cash Sales originally will post their refunds as Cash Refunds.

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