Issuing Refunds in Jet

When refunding an order in Jet, there is a more complicated workflow for issuing refunds than other connectors. The following steps need to occur:

  1. You will need to initiate the refund in Jet.
  2. FarApp will sync the refund to NetSuite as a return authorization.
  3. You will need to complete the return authorization in NetSuite and create either a credit memo or cash refund associated with the original order.
  4. FarApp will sync the credit memo or cash refund to Jet. 
  5. Jet will mark this process as complete.

If the refund is processed in NetSuite, the process is the same as other connectors:

  1. Initiate the refund in NetSuite.
  2. Create credit memo or cash refund in NetSuite.
  3. FarApp will sync the credit memo or cash refund to Jet.
  4. Jet will mark this process as complete.

*Please note that if a customer wants to return an item, you must start in Jet by having the customer initiate the return and refund in Jet.

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