Why Isn't My Payment Method Or Shipping Method Showing Up?

If you do not see a shipment method or a payment method from your channel listed on app.farapp.com then it means that FarApp has not seen any orders with that shipment or payment method come through the system. You can only map shipment methods and payment methods for orders that have made it into FarApp.

*Note: Please also make sure you have your NetSuite subsidiaries set up in FarApp at https://app.farapp.com/settings#/netsuite_settings, if you have multiple subsidiaries set up in NetSuite.

1. In app.farapp.com, select the Channel/Account in the FarApp menu on the left.
2. Navigate to Mappings > Orders
3. Select Shipping at the top of the page for access to your shipment methods mappings.  For payment method mappings, select Payment at the top of page.
4. This will display a table with the shipment/payment methods on orders that have imported to FarApp from that channel/account. Any orders that come in with new shipment/payment methods will add entries to this table that will need to be mapped.

Note: To refresh Netsuite shipment methods, please see this article: https://support.farapp.com/hc/en-us/articles/360036928093-How-to-refresh-your-NetSuite-shipment-methods 

To refresh your Netsuite payment methods, please see this article: https://support.farapp.com/hc/en-us/articles/360033826654-How-to-refresh-your-NetSuite-Payment-Methods