Support Tiers

**Please see https://support.farapp.com/hc/en-us/articles/115009555447-Customer-Success for latest information on our support tiers.

 

Integration support tiers (before an account or connector has gone live)*:

Integration Tiers Features Price Per Connector
Basic Do-It-Yourself Integration with Support from First Available Rep $500
Managed/Priority** Managed Integration with Priority Support from First Available Rep $1,000
Enterprise** Dedicated Account Manager Handles your Integration with Direct Email and Phone Support $2,500

*These will be one time fees paid at sign-up that will cover the integration phase before an account is live. Pricing will be determined by number of connectors you want to integrate.

**Recommended for SuiteSuccess.

 

Ongoing support tiers (after an account or connector has gone live):

Subscription Tiers Features Monthly Price Per Connector (paid annually) Monthly Price Per Connector (paid monthly)
Standard Regular Support through Support Tickets & Phone from First Available Rep $0 $0
Managed/Priority** Our Team Handles your Configuration with Priority Support from First Available Rep $42 $50
Enterprise** Dedicated Account Manager Handles your Configuration with Direct Email and Phone Support $125 $150

**Recommended for SuiteSuccess.

Other details:

  • Priority email will be an email address you can send to and your messages will be prioritized higher than if you were using our Basic support tier.
  • Scheduled phone calls can be requested based on our availability. You can schedule one call at a time but there are no caps on number of calls.
  • Enterprise plans come with an account manager. This will be a single-point of contact at FarApp. The dedicated email and phone number will go directly to the account manager.

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