We provide a number of support plans for our customers to best meet the needs of their businesses. You can read more about each plan here: https://support.farapp.com/hc/en-us/articles/222413588-Support-Tiers For customers in the Managed/Priority or Enterprise Integration or Ongoing plans, if you would like to not go through the steps in this article, or if you would like assistance going through it, please open a ticket with us and we will be able to assist you. If you are not part of either of these plans, but would like to sign up for one, please contact us and we will set you up with your desired plan.
Setting Up Your First Connector
- Let’s start by setting up a connector. When you first login, you will see all of our current options for connectors. Click the logo for the connector you would like to setup first, and then enter a name and nickname for the new account.
- Once you click ‘Create Account,’ you will be redirected to the Edit page. Here, you will need to enter account details for that company in order to give FarApp access; if present, use the ‘Help’ button at the bottom of the page for assistance in completing this step.
- Once you have completed the required fields and clicked ‘Save Settings,’ you can then press ‘Test Connection’ to ensure that our connection is working (if that option isn’t available for your storefront, we can verify the connection is working for you). If so, click the ‘Status: Inactive’ button to toggle your account to ‘Active!’ For the time being, leave the other three buttons (Order Sync, Fulfillment Sync, and Product Sync) as they are.
Now that you have your connector setup you can test and setup order/fulfillment sync using this Quick Start guide: https://support.farapp.com/hc/en-us/articles/218181717