FarApp strives to offer the best-in-class support to make running your online business simple and worry-free. To that end, we offer several Integration and Ongoing Support Plans that allow you to select the services that best meet your business needs. Please take a few moments to look over our support plans.

Integration Support Plans

Getting set up with FarApp and integrating your backend system to your marketplaces/carts or 3PLs can be an involved process. In this section, you’ll find the details for special support plans we offer just for the period of your integration. Once you are all set up and go live, you move on to an ongoing support plan (detailed in the next section below).

	Basic /Activation	Managed*	Enterprise*
Online Support from First Available Rep
Urgent Phone Support
Scheduled Phone Support
Priority Online Support from First Available Rep
Project Plan	The client is responsible for planning and executing a project plan, outlines in Farapp's Activation Guide located at https://support.farapp.com/hc/en-us/categories/360000725473-Activation	FarApp Operations Team prepares and executes custom project plan based on your desired features and timeline.	Dedicated Account Manager prepares and executes custom project plan based on your desired features and timeline.
Dedicated Account Manager Handles your Integration
Direct Email with Account Manager
Direct Phone Support with Account Manager
Fees**	Contact Us	Contact Us	Contact Us

*Recommended for SuiteSuccess.

**Integration Support Plan fees are one-time fees paid at the time the implementation for the connector is started that will cover the integration phase before an account is live. Pricing will be determined by number of connectors you want to integrate.

Ongoing Support Plans

Ongoing support lasts throughout your entire time using FarApp, after your account has gone live. If you want to make changes to your configuration and need assistance, we can help you according to these plans.

	Basic*	Priority*	Enterprise*
Online Support from First Available Rep
Urgent Phone Support
Scheduled Phone Support
Priority Online Support from First Available Rep
Dedicated Account Manager Handles Ongoing Success of Your Account
Direct Email with Account Manager
Direct Phone Support with Account Manager
Fees	$0 per connector	$50/month ($500/year if paid annually) per connector	$150/month ($1,500/year if paid annually) per connector

*Ongoing Support Plans apply to all connectors. For example, it is not possible to have some connectors on the Basic Ongoing Support plan and others on the Enterprise Ongoing Support plan. The same plan will apply to all connectors equally. Fees listed above are multiplied by total number of connectors. Subscription costs for each connector are due one month after go-live for that connector.

How To Obtain Support

For details on our support policies and how to obtain support, please refer to this article.