FarApp is able to sync a refund from the storefront to NetSuite, or from NetSuite to the storefront, but there are some best practices to keep in mind:
- If the storefront is a marketplace, such as Amazon or eBay, the leading practice is to perform the refund in the storefront and have FarApp sync the refund to NetSuite. This is because, if a customer wants a refund, they can request/perform the refund themselves in the marketplace site.
- If the storefront is a cart, such as Shopify or Magento, the leading practice is to perform the refund in NetSuite and have FarApp sync the refund to the storefront. This is because, if a customer wants a refund, they have to message the team that runs the site to request a refund directly.
*Note: If you are using our Jet connector, Jet has a unique refund process. Please see https://support.farapp.com/hc/en-us/articles/230172508-Issuing-Refunds-in-Jet for more information.
If you would like to setup refund sync, please contact FarApp and let us know which direction you would like us to sync refunds for a given connector: NetSuite to storefront or storefront to NetSuite Please also provide us with the Order ID of an order you have already refunded that you would like us to sync for you. After we are able to sync this first refund, and you confirm that everything looks correct with it, we will turn on your processes that allow refunds to sync automatically.
- Please see this screen for configuring assorted settings on your refund sync: https://app.farapp.com/settings#/marketplace_cart_settings/other_transactions_sync/refund_sync
- The "Post positive refund adjustments against item" and "Post negative refund adjustments against item" are used to post partial refunds to NetSuite. Create "Other Charge for Sale" items in your NetSuite for these and add the internal IDs to the settings in FarApp.